Warranty Policy
BayLit Signs guarantees that all of our items will be free from defects for a period of one year. Defective items will be replaced or repaired, as deemed fit, by BayLit Signs. Damage caused by the customer will be excluded from our warranty.
Custom Order Policy
A 'Custom Order' is defined as any product that is made-to-order, or any product that was not in-stock and readily available to ship at the time of purchase.
Custom orders are deemed Final Sale and are not able to be returned or refunded.
Full payment is required for custom orders. Once production has commenced all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded. The custom order lead time is estimated at 7-10 business days. This does not include weekends or holidays.
Production and delivery lead times are estimates and subject to change. In the unlikely case of a custom order exceeding 10 business days from the date of the payment, the customer has the right to cancel the custom order for a full refund.
Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.
The BayLit Signs Guarantee applies to custom orders only to the extent of defects or damages. Custom orders are not able to be returned or refunded based on buyer’s remorse.